Our Privacy Policy is here to help you understand how we collect, use, protect, and share your information when you use our web and mobile application. We deeply value your privacy and are committed to protecting your personal data.

Data Collection & usage

What We Collect:

• Personal Information: This includes your name, surname, and address. We need this information to create your DwellCode account and to identify you on our platform.
• Location Data: We collect information about the locations you create and share within our app. This data enables us to provide you with location-based services and features.

Why We Collect It:

• We use your personal information to manage your account, provide customer support, and ensure a personalized experience on DwellCode.
• Location data is used to enhance the functionality of our app, helping you and others to share and interact with specific locations.

Data Sharing with partners

How Your Data is Shared:

• We only share your personal and location data with trusted partners, such as delivery companies, when you explicitly choose to use their services (like receiving a package).
• This sharing is entirely based on your choice. You have complete control and can decide whether or not to share your data with these partners.

Your Consent Matters:

• Your privacy is our priority. We will always ask for your permission before sharing your data with any partner. You can give or withdraw your consent at any time.

Security Measures

Keeping Your Data Safe:

• We protect your data using industry-standard security measures, including SSL/TLS encryption for data transmission and encrypting your data at rest.
• Our API security, enhanced through Swagger, ensures that your data is safe from unauthorized external access.
• We conduct regular security audits to identify and fix any potential vulnerabilities.

Data Backup and recovery

Safeguarding Your Information:

• To prevent data loss, we perform continuous server-level backups and daily database backups.
• Our backup and recovery plans are robust, ensuring that we can quickly restore data in case of any unforeseen events.

Compliance with Data Protection Regulations

Our Legal Commitment:

• DwellCode complies with international data protection laws, including the POPI Act and GDPR. This means we handle your data with the utmost care and legal responsibility.

User Rights

Your Rights Over Your Data:

• You have the right to access your personal data, ask for corrections, and even request deletion.
• If you want to exercise these rights or have any questions about your data, please contact us.

Changes to the Privacy Policy

Staying Updated:

• We may update this policy from time to time. We will inform you about significant changes by posting the updated policy on our website.

DELETION OF PERSONAL INFORMATION

Contact Information

We’re Here to Help:

• If you have any questions about this Privacy Policy or your personal information, please don’t hesitate to reach out to us.
• Email: info[at]dwellcode[dot]com
• Address: B25 Pinelands Business Park, New Mill Road, Pinelands, Cape Town, RSA, 7405
• Phone: +27-21-204-4880

Thank you for using DwellCode. Your privacy is our priority, and we are dedicated to keeping your personal information safe and secure.